Is ORCCO going to sell directly to the consumer?
If you're a distributor buying a finished product, you want to ensure your supplier doesn't sell it directly to the end user at such a sharply discounted rate that you can't compete. Unlike most China-based suppliers, ORCCO will never jump between you and the end user. You have our undivided attention as a supplier.
How can I receive monthly updates on ORCCO's new products?
ORCCO believes that new products are the key to any business growth, so we will release many new products throughout the year. Every time a new product is launched, the sales representative of ORCCO will send you an email to directly provide you with specific and detailed product information suitable for your business needs.
Why should I buy from ORCCO?
ORCCO is the Wobble Stool Chinese Leader,has Marketing Support Service, International Design Teams & Professional R&D team, with 6S production management, quality is ORCCO 's foundation.
What should I do if I have questions about your products?
If you cannot find the information you need on our website please contact us—and contacting us is easy! If you don't currently have a dedicated sales representative please email at firstname.lastname@example.org.
What should I do if I cannot find the needed products?
Our dedicated sales team is ready to answerany question you have.
Wecan also ODM products. If you cannot find what you are looking for, pleasecontact us. Most often we can customize the same or an alternative productsolution to meet your needs. We are specialized in ODM for office chairs andwobble stools, and OEM for hotel chairs.
How long has ORCCO been in business and how many employees do you have?
Established in 2011, ORCCO now has over 130workers, and now ORCCO has built the Foshan headquarter, Domestic MarketingOperation Center (GZ/CH), Deep Cooperation Design Center (Italy), DeepCooperation Design Center (Poland)).
How are the workers trained and are they experienced?
Like any quality manufacturer, ORCCO recognizes that quality people produce quality products. The managements arrange monthly and weekly training plans. Every worker needs to be trained before working on the production line. Our Human Resources area pays close attention to staffing needs and invests in ongoing training to ensure we have the best and the most satisfying workforce in the industry.
How does the production process work?
Other than for ongoing testing and sampling needs, ORCCO manufactures products on demand and does not maintain an inventory of products. We also maintain raw materials based on existing and projected needs. Purchase orders from our customers trigger raw materials placement and then are entered into the production calendar, and everything is allocated from packaging to labor requirements. ORCCO's customized ERP system tracks the flow of every order to ensure the fastest and most accurate production as possible.Once the production process is complete, the delivery of the products is arranged based on the customer's requirements.
What capacity do the factories have?
ORCCO ships 600 *40HQ containers every year. and currently has over 130 employees. Customers should always maintain close contact with their ORCCO sales professional in order to identify any trends that will impact business and the delivery of the product.
How big of the factory?
ORCCO factory has 12000+ square meters,with 4 one-layer buildings.
How old is ORCCO?
ORCCO was founded in 2011 with 12 years of export experience.
Does ORCCO send samples for testing in a laboratory?
All of core product is absolutely! For safety and certification, we maintain close relationships with test labs in China like SGS and TUV. This allows us to supplement our internal test data with outside professional testing resources as well.
How does ORCCO do final QC?
Again,ORCCO uses industry-standard QC protocols for QC. 1st finished products coming off the line are inspected based on product specification and functional ability. Any corrective action that needs to take place is performed. As the production is producing, they are checked for quality and production status along with the monitoring of any corrective action. Packing does not begin until there is a check of all labeling and packing methods prior to beginning the final process. These elements are the basics for a final QC.
ORCCO customers can received the final QC inspection report before shipment for free to make sure the quality.
How does the factory do the in-process QC?
Before big production, ORCCO would make a first article and inspect the spec, quality ,package and do the drop test.
ORCCO uses industry-standard IPQC(in-process quality control) processes base on first article. These are checks that are carried out before the manufacturing process is completed. The function of in-process controls is monitoring and if necessary adaption of the manufacturing process in order to comply with the specifications.
How does the factory control the incoming components?
ORCCO use standard Incoming Quality Control (IQC) as the process of controlling the quality of materials and parts for manufacturing a product before production begins. With incoming inspection, ORCCO controls quality even before conducting a first article inspection or during production inspection. All main components are requested to inspect.
What is the standard packaging? Can I have packaging of my own?
Most of ORCCO’s products are packaged in Brown Boxes. K=K ISTA 1A standard. We also provide carton which meets ISTA 3A standard for online sale customer. Following packaging for certain products:Brown Box, PE bag with warning banners of nice countries' languages,Desiccants, fabric labels, hanging cards, sticker labels, UPC code stickers,and blister hardware. Besides, customized packaging is also available. We havea professional design team to create the packaging and support materials youneed to be a leader as you market and sell our products. We work closely withour customers to understand and create designs according to their specificrequirements.
Will the English installation manual include in the packaging? Is a customized manual available?
Yes, each individual packaging contains English installation manual. The customized manual is also available with an MOQ of 500 pieces.
What about duty, VAT or customs on samples?
It is the responsibility of the importer to cover costs associated with the import of goods. Therefore, ORCCO cannot address these costs.
How are samples shipped?
Deliver the sample by air and by sea is the common deliver method. If you are already purchasing from ORCCO and have orders in process, samples can be shipped along with your standard products. Contact us for details.
Do I have to pay for samples?
Depending on the item, for a new OEM model, the sample fee is the double unit price. For Orcco’s standard model, the sample fee is a general unit price. Contact your ORCCO Representative for assistance.
What is the lead time for samples and normal order?
The sample lead time for most standard products is within 2 weeks. Production normal order is available approximately 30-45 days after the receipt of the order. Full production orders can vary, please contact us for specific product lead times.
How do I obtain pricing on products I am considering purchasing?
Your ORCCO Representative can provide you with comprehensive information on our products.From detailed specifications to unit pricing, they will issue you a formal quote for your consideration. Our Business Development Managers are keen on helping your business grow, they will ask questions about your business, how you sell, and what your needs are, and look for ways to solve your problems with ORCCO products and services.
How do I become a customer of ORCCO?
First, we need to create a customer file for you. We will need your company name, contact name/title, company website, email address, physical location and other general information. You will be assigned one of our professional Business Development Managers.
Can ORCCO create customized marketing material for my company?
ORCCO can provide you with the basics, however, if you have specific requirements or a branding/visual identity that you need following, we can recommend a marketing agency,Who is ORCCO marketing partner and have the resources, experience and skills to take products and marketing to the next level.
Can ORCCO provide me with marketing materials such as images, brochures, videos and other things to help me sell the products?
Yes,ORCCO can provide you with the basics you need to sell our products. This includes high-resolution photography, instructional videos and so on. Contact your ORCCO Representative for details.
Has ORCCO been audited for Social Compliance?
BSCIis the most notable auditor of Business Social Compliance of factories inChina. ORCCO has successfully been audited by BSCI and other certified auditingagencies.
Is ORCCO in adherence to Labor laws?
Froma national and local perspective, China has been advancing Labor to protectworkers with the goal of positioning China as the global leader in both ofthese areas. ORCCO maintains close ties with government regulators in order tojoin the effort in achieving this goal.
Is ORCCO an ISO rated company?
ORCCO is ISO rated or operating to ISO principles andguidelines. You can contact us anytime for further information andclarification about how we operate and to what standards.
Are ORCCO audited?
Yes! ORCCO meet strict standards and are auditedfrequently. We are certified by ISO 9001, FSC, BSCI and other well-knownauditing agencies. We own a complete audit profile that includes detailedinformation required by our customers to perform a factory audit. Our intent isto provide the most thorough, detailed information in order to enhance theconfidence of our customers. In addition, ORCCO carry the necessary worldwidecertifications that our customers require to sell products in each of theirrespective markets.
Do ORCCO products comply with USA California Proposition 65 "Prop 65"?
ORCCO takes product safety very seriously. ORCCO has assessed that some of its products contain one or more substances found on the Prop 65 Substance List,therefore warnings may be required. Although Prop 65 only applies in the state of California USA, ORCCO sells to customers located around the world and in markets each with their own requirements. Therefore, ORCCO will work to assist customers that may be required to address the labeling and notification requirements of Prop 65. For further information about Prop 65, please visit http://www.p65warnings.ca.gov/ .
What kind of certification does ORCCO have related to the environment and social responsibility?
ORCCO believes in being a responsible manufacturer as it relates to the environment.Our Corporate GREEN initiative promotes the use and recycling of raw materials including plastic and steel products. Our factory obtained BSCI Certification and most of the products we produce meet the major international environmental directives such as RoHS, SVHC.
Do ORCCO products receive TUV MARK certification?
Yes,many of ORCCO's products carry the TÜV Certification Mark. Contact your ORCCO Representativefor specific model details.
Does ORCCO have R&D facilities and prototyping?
ORCCO has an internal R&D test lab and production workshops throughout our organization. We have the ability to prototype using 3D printing in various materials with hand assembly and machining. We invest heavily in our R&D facility and work to train and recruit experts in the engineering area.
Does ORCCO have custom capabilities?
Absolutely! We have international design and engineering teams that can quickly take a simple idea from concept to completion. All projects are managed by a seasoned team of professionals, with clear communication and regular status reports along the way. ORCCO has the expertise and resources you need.Simply contact us with your custom requirements.
I am a small company or inventor and I am seeking a partner to make my idea/product. Can ORCCO help me?
ORCCO believes in the entrepreneurial spirit and can help bring to life new ideas and innovative products. New products drive growth and new business,therefore, we are always open to hearing from those that need our expertise in the manufacturing and design process.
What information is needed to begin an ODM project with ORCCO?
Basic information should include the concept design, time frame, and any cost targets for the project.
How can I be certain ORCCO will not sell my proprietary product to others?
The first step prior to opening any new product development project is to enter into a formal NDA agreement with our customers. This allows for open,full communication with confidence all the way through the product development process.
How and when can wobble stools be used?
• Sitting on a wobble stool may be helpful during times when increased attention is required (e.g. during lessons, when working, when reading, or during class discussions).
• People should still have access to a regular, stationary chair and should always lead the decision when choosing between a wobble stool and a stationary chair.
• Some activities may require a more stable seat (e.g. cutting,eating).
Why do wobble stools work?
• The movements experienced when sitting on a wobble stool provide the body with sensory input that may be organized to the nervous system..
• Exposure to subtle movements of the wobble stool can help students build core strength by having to hold themselves upright on an unstable surface.
• They provide movement so the student might not get in and out of their seat as often and can focus more on the lesson or activity.
What are the benefits of using a wobble stool?
• Promotes core strength and improves posture
• May help people to sit and attend for longer periods
• Reduces restlessness and helps regulate attention
What is a wobble stool?
A wobble stool is a type of active seat with a curved base. • It allows subtle rocking and sometimes rotating motion while seated.
What is 2D armrest,3D armrest and 4D armrest?
2D, 3D, and 4D are an example of some nifty jargon that you see in the Ergonomic Office Chair world but it is often not explained which makes the constant reference to it quite unhelpful.
It simply refers to the number of dimensions the armrest can be adjusted. As a general rule of thumb, provided the build quality is good, the greater the adjustability the better.
So when we are looking at a 4D armrest, the adjustments which will be available are height,pivot or rotation inwards or outwards, an adjustment in or out from the body(to increase or decrease the width), and forward and back. If you are looking for a chair with 4D capability then the Hero is ideal.
In our view,most users will get more than enough performance for their needs from a 3Darmrest, as the forward and back adjustment in our opinion is of limited appealto most, provided that the chair is otherwise set up well. The Hi chair is anexcellent example of a chair with brilliant 3D armrests.
When it gets to2D it is actually quite important to double-check which of the two dimensionsof adjustment are being offered so that you in fact get what you think youneed. If 2D is what you need the Owen is a classic choice and difficult tobeat.
What is ergonomic office chair?
Ergonomic chairs help promote proper posture by encouraging your body to sit in the proper sitting position. To be more specific, the lumbar back support helps to support the natural curve of your lower spine, which helps prevent pressure from accumulating there.
What is BIFMA standard?
Consumer scan take the comfort, safety, and durability of their commercial furniture for granted in large part because of the voluntary standards adopted by the business and institutional furniture industry. Chairs that support us securely day after day, casters that roll smoothly year after year, drawers that retain their shape even when jam-packed — these are some of the foundation stones of a safe and civilized workplace. BIFMA sponsors the development and maintenance of the standards behind these quiet achievements.
Does ORCCO patent the products and designs they manufacture?
ORCCO has applied for and has some successfully patented products within our product offering that includes intellectual ownership and rights for utility and design. In addition,we take the internal and external steps necessary to protect and defend our important Intellectual Property Ownership and Rights.
What Warranty (Guarantee) is offered on ORCCO products?
All ORCCO's products carry a Limited Warranty against manufacturing defects in materials and workmanship. Please contact your ORCCO Representative for further details.
Under what circumstances might prices change?
ORCCO has a deeply held goal of being the most reliable and sustainable supplier for your business. ORCCO does everything possible to provide consistent pricing to our customers "without surprises". However, when there are market fluctuations that profoundly impact our production - including raw materials,labor, currency, freight, and other elements - we will notify you as soon as possible should there be any changes that will impact your pricing
Do you have volume rebates or incentive programs?
Contact your ORCCO Representative for questions related to volume purchases, rebates, and incentives.
Are my payment terms negotiable?
T/T is the most common forms of payment. ORCCO’s payment terms are clearly stated, and fixed and cannot be changed or altered before or after the acceptance of the purchase.
What are your payment terms?
T/T 30% deposit before big production, T/T balance against copy B/L
How long will it take for my product to reach me after ORCCO ships my goods?
Normally,the time it takes to ship from China to the United States may vary slightly depending on the destination port. West coast cities such as Los Angeles,Oakland, and Portland have an approximate lead time of 20 days. East coast cities such as Miami, Jacksonville, Baltimore and New Jersey have lead times of approximately 30 days. It's doesn't happen often, but there may be a scenario where there's an issue with a container ship after it has left the port of origin. In a cumbersome situation such as this, another 10 – 15 days may need to be added to the lead time. NOTE: It is in these cases that a freight forwarder can be quite helpful.
Does ORCCO ship less than a container of products?
Yes,ORCCO ships both FCL and LCL for our customers. These are the two basic options given when importing products from overseas. Your official quote will contain information on the number of units required to fill most container sizes.However, the general rule of thumb is that if you purchase about 10 or more pallets of product, FCL (Full Container Load) is the best choice. FCL is the most cost-effective container choice and is calculated by the cost per volume metric and unit weight. Full containers come in 20 ft, 40 ft, and 40 ft high(HC or HQ) variations. For businesses importing smaller volumes of goods, LCL(Less than Container Load) is the alternative solution. LCL is shared container freight where several buyers store their goods in a single container. Although LCL is a great option for the smallest businesses, the downside is the cost is higher per volumetric. There are normally other fees associated with shipping LCL and ORCCO can help you understand the process should you be shipping LCL.
Can ORCCO assist me in filing USA's Import Security Filing (ISF) -10+2 form?
Yes,ORCCO is here to help you. Contact your ORCCO Representative if you need any assistance or have specific requirements. You can also find additional information on the US Customs website by clicking HERE.
Can ORCCO assist me in importing the product into my country?
There are a few options for you when it comes to shipping products from ORCCO (China)to your facility:
1.Work with a Freight Forwarder
This is the most convenient option for companies that purchase from ORCCO. Companies also tend to prefer the idea of working with a freight forwarder that's based on their home turf for extra peace of mind, more transparency, and faster communication. Using a freight forwarder may increase your overall cost when importing products into your locations.
2·FOB (Freight on Board)
This is the most popular method for importers/buyers of ORCCO. We are responsible for transporting goods from their place of origin and having the goods loaded onto the vessel at the container port. Once loaded onto the China shipping container, the risk of loss or damage transfers from ORCCO to the importer/buyer. From this point on, the importer is responsible for all insurance and transportation costs. It will also be the importer's responsibility to ensure goods clear customs. This method is known to be one of the cheapest ways to ship from China to the USA.
What happens if materials don't arrive?
It's inevitable that raw materials may delay order and will sometimes arrive late.ORCCO's experienced Customer Support staff will keep you fully informed.
Here is an Incoterm responsibility table
CFR: Cost and Freight
Cost and Freight are paid at the named port of destination. The seller pays for the carriage of the goods up to the named port of destination. Risk transfers to buyer when the goods have been loaded on board the vessel in the country of Export.
CIF: Cost, Insurance, and Freight.
This refers to an Incoterm meaning the buyer assumes all risk once the goods are onboard the vessel for the main carriage but does not assume costs until the freight arrives at the named port of destination. CIF applies to ocean or inland waterway transport only. It is commonly used for bulk cargo, oversized or overweight shipments.
CIP: Carriage and Insurance Paid To
Carriage and Insurance Paid To (CIP) is when a seller pays freight and insurance to deliver goods to a seller-appointed party at an agreed-upon location.
CPT (Carriage Paid To)
Ina CPT transaction the seller delivers the goods to a carrier or to another person nominated by the seller, at a place mutually agreed upon by the buyer and seller, and that the seller pays the freight charges to transport the goods to the specified destination.
DAP (Delivered at Place)
Delivered at Place means the seller delivers, when the goods are placed at the disposal of the buyer, on the arriving means of transport, ready for unloading at the named place of destination. The seller assumes all risks involved in bringing the goods to the named place.
DAT (Delivered at Terminal)
New Term - May be used for all transport modes. Seller delivers when the goods,once unloaded from the arriving means of transport, are placed at the disposal of the buyer at a named terminal at the named port or place of destination.
DDP (Delivered Duty Paid)
Delivered duty paid means that the seller fulfils his obligation to deliver when the goods have been made available at the named place in the country of importation. The seller must bear the risks and costs, including duties, taxes and other charges of delivering the goods thereto, cleared for importation.
EXW (Ex Works)
This term places the maximum obligation on the buyer and minimum obligations on the seller. The Ex Works term is often used when making an initial quotation for the sale of goods without any costs included. EXW means that a buyer incurs the risks for bringing the goods to their final destination.
FOB (Free on Board)
Free on Board means that the seller fulfils his obligation to deliver when the goods have passed over the ship's rail at the named port of shipment. This means that the buyer has to bear all costs and risks of loss of or damage to the goods from that point.